ProctorU
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Do you have further questions about exams?
Refer to Final exams or contact the online exams team at exams@tru.ca.
What can students expect on exam day?
On exam day, you will log into ProctorU and Moodle just before your scheduled time. You will connect with ProctorU who will go through a pre-check process. This process will make sure your computer is set up to use their system and that you understand t...
What are the common misconceptions about ProctorU?
ProctorU does not create or host TRU final examinations. They simply provide invigilation services. ProctorU cannot grade or fail your final exam. Only an Open Learning Faculty Members can assign a grade for your exam. ProctorU does not make their own r...
How do students prepare their computer for a ProctorU exam?
Visit the following link to prepare your computer: Testing Your Equipment.
What is the process for accessing academic accommodations for a ProctorU Exam?
Visit theOpen Learning Accessibility Services page to learn about how to connect with Accessibility Services and explore academic accommodations you may be eligible to receive. Visit the Assistive Technology Resources page for a variety of online resour...
How do I take an exam through ProctorU?
ProctorU is a live proctoring service that will monitor you through your webcam while you take your exam.You will need Chrome or Firefox as your browser when using ProctorU.Create an account with ProctorUTest your equipment to make sure ProctorU will wo...
What is ProctorU?
ProctorU is a private company that has a service agreement with TRU to offer proctored online exams for certain courses offered by Open Learning. TRU established this partnership to increase our flexibility and accessibility to those students who needed...
How do I receive accommodations for my proctored session with ProctorU?
If you have been approved for academic accommodations by Accessibility Services, please request that their office send your accommodation letter to the online exams team by emailing Accessibility Services at as@tru.ca.Once your accommodation letter has ...
What rights do students have when using the ProctorU service?
Students should be able to clearly understand how both examinations and this service are administered.Examinations solely exist in TRU hosted Moodle servers. Your exam will only be reviewed and marked by your Open Learning Faculty Member.All students ar...
What am I allowed and not allowed to do during my exam?
What you are allowed to do will depend on the specific rules of your exam and any exam accommodations you may require. These will be outlined before you write your exam and will also be posted in your Moodle course shell.Many students ask about bathroom...
What do students do when they have a technical issue prior to or during a ProctorU exam?
Contact Online Exams at exams@tru.ca as soon as possible.
What can students do if they are feeling overly nervous/anxious about their exam?
Set yourself up for success by completing your assignments in order and submitting them to your Open Learning Faculty Member in advance of your exam. Most course materials and/or Open Learning Faculty Members will provide students with examination prepa...
What are the TRU-specific rules when writing a ProctorU exam?
Each exam will have different rules which will be outlined on the final exam page in your Moodle course shell. ProctorU only invigilates your final exam. The content of your exam is hosted within TRU Moodle servers and only your Open Learning Faculty Me...