Open Learning Knowledge Base > Exams > ProctorU
What rights do students have when using the ProctorU service?
  • Students should be able to clearly understand how both examinations and this service are administered.
  • Examinations solely exist in TRU hosted Moodle servers. Your exam will only be reviewed and marked by your Open Learning Faculty Member.
  • All students are entitled to support. If you encounter any issues, our online exams team is available to assist. Email exams@tru.ca for support.
  • All students have the right to appeal a final grade in their course. This process is outlined on our Open Learning website and in the Student Academic Appeals Policy.
  • Students have a right to know what data may be collected as part of this service. We have provided an information page on the Open Learning final exams section of the website which outlines what personal information may be collected.
  • It is important to note that ProctorU will only invigilate your exam. If there are any concerns during the exam, they will provide a report to TRU that will be reviewed.
  • ProctorU cannot assign a grade, determine if an academic integrity violation has occurred, apply sanctions or fail a student.
  • Students have a right to know that TRU must follow the rules of FIPPA. Students should also be aware that FIPPA rules.