Welcome to the Registrar’s Office chat.

MAC, the virtual assistant, is a computer program that can chat with its users. MAC uses Generative AI to simulate conversations by offering decision buttons and requesting feedback. It provides 24/7 service to answer your simple questions, allowing the Student Services team to support you when you are dealing with more complicated issues. Please use the tips below to help you get your questions answered:

• MAC isn't perfect, check the source to ensure accuracy.
• Click ‘connect with a human’ or type ‘human’ to enter the queue to speak with a Student Services Professional.
• Graduate students can connect with MAC and the RO Student Services team to discuss their student account, financial assistance, or convocation. Please go to your program office for all other inquiries.
• Thank you for your patience while waiting in the queue. The Student Services team will be happy to serve you. Please refer to the Contact Us page to navigate the queue.