This release update provides an overview of the new two-factor authentication setting and the JWT Visitor Single Sign-on added to Live Chat. 

Two-Factor Authentication

Two-Factor Authentication (2FA) is a security process in which two different authentication factors must be provided to verify your identity. It helps protect your Comm100 account from unauthorized access by adding a second-level security layer to your primary-level authentication. The 2FA process is not necessary for all sites. However, Comm100 suggests that it should be set up to enhance your account security further. With more robust security like 2FA, you can secure your customer's valuable data from unauthorized access and other cybercrimes.

By default, 2FA frequency is set for agents to skip 2FA on trusted devices for 14 days from the Comm100 Control Panel: Global Settings > Security > Two-Factor Authentication.

You can Set up, Reset, and Turn off 2FA as per your business needs. You can also generate backup code in case your agents or super agents lose their phones or cannot access the device for any reason. 

To learn more about 2FA, see this article. 

JWT Visitor Single Sign-on Live Chat  

The visitor Single Sign-On (SSO) feature allows you to authenticate your visitor’s account information before the chat starts. In addition to SAML (Security Assertion Mark-up Language), Comm100 Live Chat now supports SSO via JWT (JSON Web Token) protocol for exchanging authentication and authorization data between your IdP (Identity Provider) and the Comm100 Live Chat server.  

To learn more about Visitor Single Sign-on, see this article